TUGAS BAHASA INGGRIS BISNIS MAKE A LETTER of INQUIRY
DI SUSUN OLEH : NAMA : Fuad kharis KELAS : 3 EB02 NPM : 20207488
PT.ASTRA INDONESIA Jln. Raya Karawang Km.40 Karawang 13956
13th November, 2009
PT. Honda Indonesia 88A Jln. Bekasi Timur Raya
Bekasi 25615
Dear Sirs,
We have seen your in Jakarta Motor Show Expo In JCC and should be glad if you could send us your completely catalogues with full details of your products and term of payment of your quality motorcycle. Perhaps at the same time you could let me know the time required after you receive the order. If they are competitive and terms are satisfactory, we may place our regular orders in future.
I was very glad to hear about your recent appointment.
I know how hard you have worked and you certainly deserve it.
It is a great pity. I’m going to the States for two weeks but I’m shortly going on holiday
get back, I’ll give u a ring meanwhile, all the very best
Yous very sincerelly
B1. Credit Control( Page 33)
INTERNAL MEMO
To : Financial Director B.M.
Credit Controller M.J.H
From:P’Durand
Date: 25th September
What is in a difficult situation ?
Answer : on shaky ground and there may be bankcruptcies occurring
What action should the company take?
Answer: we must tighten up un our credit terms and collection activities
Collection of what?
Answer: we must aimto reduce our average collectin period from the present 60 days to
40 days – or better
What could happen?
Answer: we may get caught! I am concerned about the hotel in Jersey. They given generous credit.
B2. Collection Letter( Page 34)
a customer who has been valuable to you in the past, but for some reason has not settled his account ( value )
a customer who is very slow player, but who has always paid eventually.(regular)
a customer whom you feel ia a bad risk. ( bad risk)
B3. extracts from collection letters at different stages (page 36)
Extract 1
i.What are the strong emotive words in this letters?
Your failure to clear this account has forced us to recommend to our client.
ii.At what stage would you send this letter?
After letter 1,2 or 3 in B2?
A cheque sent to my attention.
iii.Would you continue to do business with this customer in the future?
Yes I will do it.
Make your remittance payable to guun and sent to the address above.
Extract 2
i.How strong does this letter feel to you?
Been advised that no payment has been received for invoice.
ii.At what stage do you think it was sent?
After letter 1,2 or 3 in B2?
Sure this must have escaped your attention and we must.
iii.What was the relationship between the writer and the recipient?Was the Recipient a regular customer, a valued customer or a bad security risk?
iv.What could you change in the last sentence to:
a.Make it softer?
b.Make it sharper?
Use formulate from letters 1,2 or 3 in B2
Ask you to settle the account by return.
C2. Pressing for paymen. (page 39)
1.Settled
2.To date
3.Originally
4.Touch
5.Specially
6.Reason
7.Breakdown
8.Arrange
9.In full
10.Despite
11.Understanding
C3. Asking for an extension of credit (page 41)
1.(a). Are aware of
(b). Understand
(c). Fully appreciate
2.(a). Try
(b). Endaveour
(c). Make every effort
3.(a). Suggest
(b). Propose
4.(a). Want
(b). Need
(c). Require
(d). Would like
5.(a). Sorted out
(b). Settled
(c). Resolved
6.(a). Negotiated
(b). Secured
(c). Signed
7.(a). Are confident
(b). Hope
(c). Expect
8.(a). Help
(b). Understanding
(c). assistance
ii. The reason why you cannot pay:
1.Sales not up to forecast- prospect bright
Arti:
Penjualan tidak berkembang merupakan alas an tidak berkebangnya prospek
2.Imported machinery delayed
Arti:
Perlengkapan mesin impor dibatalkan
3.Fire held up production – incurred losses
Arti:
Kebakaranmenghambat produksi menyebabkan kerugian
4.Debtors are slow to pay you
Arti:
Para pembeli terlambat membayar kamu
Suggest:
Post date cheques
Return goods?
> Mengembalikan barang - barang
Biil of Exchange Third party Guarantee
ØPembayaran kembali garansi pihak ketiga
Payment by instalments within 6 months,plus interest
> Pembayaran dari penginstalan sekitar 6 bulan berikut bunga.
UNIT 5
A1 Letter of invitation(page 42)
General courtesies=>- I hope you had a comfortable journey;
- you once again for amost stmulating lecture;
-It was much appreciated;
A polite introduction =>- Conversation we
- As you know
- I have been working on possibilities for a six-week geological
- I remember you expressed interest in the project.
The object of the letter =>- I have been asked
- If this can be done
- Would yoy be interested in
- I realise this is perhaps short notice,and you May have other
Commitments.
- I can assure you that it will be most interesting and
- I ought to add that.
Giving more details=>- All out –of –pocket expenses will be met.
- Also be a Generous overseas allowance.
Asking for a response =>-Could you let me know as soon as possible
-should you be able to join us.
Finalising=>-This should enable us to produce a survey, an analysis and
To make recommendations. Do let me know when you
to come to angland again. I look forward to hearing Fromyou.
A2. An Informal Invitation(Page 44)
Refer back to the letter written to Dr Adelby and note formal equivalents
For the following idiomatic expressions :
‘Did all go well with your return journey?( informal)
‘I hope you had a comfortable journey back after the conference.’
‘Remember our talk about Brunei with Karen Adelby?’
‘Perhaps you remember the conversation we had about Brunei?’ (Formal)
‘I have just heard that we can go ahead?’
‘At last we have received permission……’ ( Formal)
‘…..you may have got fixed up for the autumn……’
‘…..you may have other commitments…..’ ( Formal)
‘…..I do hope you can make it.’
‘…..I do hope you will be able to accept.’( Formal)
‘…..there is not much money in it.’
‘…..the assignment is not particularly well paid……’ ( Formal)
B1. A semi-formal acceptance( Page 45)
=> I am delighted to accept your invitation to take part in the Brunei project.
B2. A telex accepting an invitation ( Page 46)
Note the use of the American ‘through’ => LONDON APRIL 7TH THROUGH 18TH .
B3. Informal acceptance ( Page 46)
Now fill in the gaps in the following letter. Choose the appropriate words from the left-hand margin.
This is just (1) to confirm my telex (2) many thanks for your invitation.
It looks (3) as though I will be able to join you in Brunei after all.
I have yet to (4) Let me the question of dates , as I’m not really due more than 28 days leave, however I am (5) fairly confident.
I shall be in London on 7th . I’ll (6) contact you at the office when I (7) get in about 9.30 a.m on Monday and you can (8) sort out have more details then. Thanks once again .
Yours in great haste.
C1. Declining an invitation and suggesting alternative arrangements. ( Page 47)
Peter cannot meet Karen on February 15th or 17th . Read the following letter in which he makes an alternative suggestion.
ðThank you for your letter of January 20th . I am very sorry that I cannot meet you on either.
C2 .Altering arrangements (Page 48).
Use the framework of the letter which follows to write on these people.
to your Bank Manager:
I had an appointment with u next week, on Thuesday at 1600 hrs to discuss your overdraft. But I want I’m sorry to change the time to 1400 hrs as you have an unexpected Board meeting.
to a colleague:
I had a lunch appointment for 12.45 next Friday but I have to go to paris for a meeting on Thursday. So I give u alternative date, time and place to meet.
D2. Choosing the correct preposition. (Page 51)
Which prepositions in the horizontal line are most often used with the phrse or sentence in the vertical columnthe left? You may find that you can use more than one preposition with each phrse. Fill in yhe matrix with one r more ticks (,) where necessary.
